Privacy Policy

Last updated: 15 January 2026

This Privacy Policy explains what personal data Velqueñor collects when you visit our website or use our platform, why we process it, and what rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who we are

Velqueñor is the controller of the personal data described in this policy. You can contact us at [email protected] or at King William Street 100, BS1 5LJ Bristol, GB, for any question about how we handle your information.

2. Information we collect

We collect information in the following categories:

Identity and contact data, such as your name, email address, telephone number and postal address.
Account data, such as login details, preferences and settings for alerts and risk controls.
Verification data, where we are required to confirm your identity for compliance purposes.
Usage and device data, such as IP address, browser type, pages viewed and the times you access the Platform.
Transaction-related data, such as records of activity you initiate through connected services.

3. How and why we use your data

We use personal data to create and administer your account, provide the Platform and its features, send service messages, respond to enquiries, detect and prevent fraud and misuse, meet our legal and regulatory obligations, and improve the security and performance of our services. We do not sell your personal data.

4. Lawful bases

Depending on the activity, we rely on one or more of the following lawful bases: performance of a contract with you; compliance with a legal obligation; our legitimate interests in running and securing the Platform, provided these are not overridden by your rights; and your consent, where we ask for it, such as for certain marketing messages, which you may withdraw at any time.

5. Automated analysis

The Platform uses automated tools to analyse market data and to apply risk controls that you configure. These tools do not make legal or similarly significant decisions about you without human involvement. You may ask us to explain how an automated output relating to your account was generated and to request review by a person.

6. Who we share data with

We may share personal data with carefully selected service providers acting on our instructions, including hosting, analytics, customer support, payment and identity verification providers. We may also disclose information where required by law, by a regulator or court, or to protect the rights, property or safety of our users or others. Where providers are based outside the United Kingdom, we use recognised transfer safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep data

We keep personal data only for as long as necessary for the purposes described above. Account data is generally retained for the duration of your relationship with us and for a further period where required to satisfy legal, tax, accounting or regulatory obligations. When data is no longer needed, we delete or anonymise it securely.

8. Cookies

We use cookies and similar technologies to operate the Platform, remember your preferences and understand how it is used. Essential cookies are necessary for the service to function. Other categories are set only where permitted by law and, where required, with your consent. You can manage your choices through your browser settings.

9. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration and disclosure. These include encryption in transit, access controls and regular security reviews. No system is completely secure, so we cannot guarantee absolute security, and we encourage you to use a strong, unique password and to keep it confidential.

10. Your rights

Under UK data protection law you have the right to be informed, to access your personal data, to have inaccurate data rectified, to have data erased in certain circumstances, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us using the details above. We will respond within one month, subject to any lawful extension.

11. Children

The Platform is not intended for individuals under eighteen, and we do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us so that we can take appropriate steps.

12. Complaints

If you have a concern about how we handle your data, please contact us first so that we have an opportunity to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by writing to the ICO at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or the law. The date at the top of this page shows when it was last revised. Where changes are significant, we will notify you through the Platform or by email before they take effect.

14. Contact

For any questions about this policy or our data practices, please email [email protected].